Introduction

Congratulations on your purchase of a EURONICS product! We sincerely appreciate your trust in our brand. At EURONICS, we are dedicated to providing exceptional quality in both our products and services to ensure a delightful experience with your purchase.

Warranty Overview

EURONICS products are covered by a warranty against manufacturing defects, as detailed in the warranty period specified below. This warranty is governed by the terms and conditions outlined in this document. Below is a comprehensive warranty chart that details the coverage for various product categories

Care and Cleaning Guidelines

Air Curtains

• Restricted Installation Locations:
  Air curtains should not be installed in environments like paint workshops or washing areas, as exposure to paint fumes, moisture, and chemicals can damage the equipment and void the warranty.
• Protection from Direct Rain:
  Air curtains should not be installed in open areas where they are exposed to direct rain. Water exposure can lead to electrical damage and malfunction, which is not covered under warranty.
• Kitchen Use Precautions:
  If an air curtain is used in a kitchen environment, it may accumulate grease and oil over time, leading to blower jams or breakdowns. Damage from such buildup is not covered under warranty.

Sensor Products

• Avoid using abrasive cleansers or allowing direct contact with water when cleaning sensors.
• Regularly check batteries and power sources.
• Periodically clean the filter net to ensure optimal water flow.
• Inspect the product for damage before installation.

Sanitaryware Products

• Inspect products upon delivery.
• EURONICS is not responsible for any damage that occurs during transit.
• Installation must be performed by a trained technician.
• Avoid using abrasive cleaners on ceramic surfaces; instead, use warm water and liquid detergent.
• Take care not to over-tighten, as this may cause breakage or chipping.
• Heavy products should be handled by two people during installation.
• Refrain from using metal tools or wire brushes; mild detergent on a damp cloth is recommended.
• Avoid cleansers containing petroleum distillates on ceramic surfaces.
• Improper or incorrect installation will void the warranty.
• Regular inspection is advised to identify potential damage before installation.

Faucet / Steel Products:

• Inspect products upon delivery.
• EURONICS is not liable for damage caused during transit or improper installation.
• Regular cleaning is essential to prevent scaling from minerals and salts in water.
• Use soft cloths and mild cleaning solutions to clean surfaces.
• Avoid exposing products to acidic fumes during bathroom cleaning.
• Regular inspection and proper maintenance are recommended to extend the product's lifespan.
• To maintain the sheen and shine of Nickel and Chrome surfaces, it is advisable to use suitable cleaning agents.
• Don’t use hard chemicals to clean steel products.

Plastic Products

• Avoid using abrasive cleaners on plastic surfaces.
• Do not use solvents or products containing chlorine on plastic fittings.
• Regular cleaning with mild soap and warm water is recommended.
• Carefully inspect the product for damage before installation.

Warranty Terms

• The warranty is effective from the date of purchase.
• To access warranty services, the original invoice or warranty card must be presented. For apartment developers, a possession letter from the developer is also acceptable.
• The warranty becomes void if the installation is not performed by a qualified technician.
• EURONICS is not liable for any consequential expenses or damages resulting from faulty installation.
• Replacement products will be provided on a pro-rata basis if the original product is discontinued.
• The warranty covers only manufacturing defects and does not apply to damages caused by improper installation, wear and tear, or inadequate maintenance.
• In cases where components or parts are unavailable, EURONICS or its Authorized Service Provider shall not be held liable for any delays in servicing or repairing the products.
• EURONICS assumes no responsibility for incidental or consequential damages resulting from the use of its products.
• The warranty does not cover defects caused by rodents, pets, or events of force majeure.
• Damage or corrosion from exposure to acidic fumes or corrosive chemicals is not covered by this warranty.
• The warranty does not cover damage or malfunctions due to external causes, including but not limited to voltage fluctuations, power surges, lightning strikes, or improper electrical connections
• Breakages are not covered under warranty.
• Batteries and refills are not covered under warranty.
• Brushes for shoe-shining machines are not covered under warranty.
• Parts damaged by water droplets are not covered under warranty.
• Parts damaged by voltage fluctuations are not covered under warranty.
• Breakage during installation is not covered under warranty.

Value-Added Services

• Customers can reach out to EURONICS Care for any after-sales queries via email at warranty@euronics.co.in or through our 8010900300 number.
• Installation assistance is available through EURONICS Care.
• We offer Annual Maintenance Contracts (AMCs) for regular check-ups and maintenance at a nominal cost.
• EURONICS offers preventive annual maintenance at a nominal cost. Please contact us at warranty@euronics.co.in for further details.

Warranty Coverage by Product Category:

Product category	Product Description	Warranty Period (Years)
Hand Dryer	Brushless	2
Washroom Panels	All Products	1
Urinal Flusher & Sensors	All Products	1
Sensor Taps	Sensor Faucet Body	10
	Sensor Faucets/Electronic Parts/Solenoid Valve	1
Soap Dispenser	Manual/Automatic	0.5
Perfume Dispenser	All Products	1
Paper / JRT Dispenser	Manual/Automatic	1
All Grab Bars	Stainless Steel – 304 Grade	5
Sanitary Napkin Disposal	Stainless Steel – 304 Grade	5
Toilet Seat Cover Dispenser	Stainless Steel – 304 Grade	5
Diaper Changing Station	Stainless Steel – 304 Grade	5
Waste Chute & Waste Receptacles	Stainless Steel – 304 Grade	5
Air Curtains	All Products	1
Q - Manager	All Products	1
Shoe Shining Machine	All Products	1